School Picture FAQs

Your standard packages don’t exactly meet my particular needs. Can I change the contents of a package? 

While the content of our packages is fixed, we offer great flexibility in our A la carte section.

You are NOT required to buy a package if you only need an 8x10 or wallets.

 

My child was absent on picture day, but I would like to have school pictures.  what can I do? 

For our elementary school program, most makeup days are scheduled about a month after picture day.  Please check on your school’s page on this site because not all schools schedule makeup days at school.  

 

When should I expect to get my order?

For items ordered through the school, the packages are delivered to the school about 3-4 weeks after you submit your order.  If you have waited to view the proofs, and then placed your order online or by phone, your package should be available about 2-3 weeks after we receive it.  If you have not paid for shipping, we will call or email you to let you know your order is ready for pickup.  If you have paid for shipping, please add 3 days for delivery.

 

Can I order later?

Yes. 

Your proofs will remain on our website for some time.  They will however cost slightly more than if purchased on time - as it takes us some extra effort to put in the order.  You may purchase on-line or mail your proof sheet to us at:

Kerry Emery - General Manager

MotoPhoto - 117 West Gay Street, Suite 202, West Chester, PA  19380

Ph. 484-424-8484  Mon-Fri 9AM-5PM

Email: support@MotophotoWestchester.com

Please include all pertinent information about the image. ID #, name, school, teacher, class etc.. Thanks!

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